User Privacy Policy
Privacy Policy Statement and Commitment
Welcome to use BHESPREN LENDING CORP. (hereinafter referred to as "this company" or "we"), services! This privacy policy is designed to clearly explain to you how we collect, use, and process your personal information during your use of the services. We deeply understand the importance of personal information, so we will strictly follow the principles of legality, legitimacy, and necessity, and make every effort to protect your privacy rights. This policy applies to all services provided by us, but does not cover any information you submit through third-party services.
We regard user information security and privacy protection as the lifeline of our business development. We solemnly promise that in all aspects of product or service development, we will comprehensively consider factors such as law, product, and design, and integrate the concept of privacy protection into them. We are committed to improving the transparency of information processing through technical means, enhancing the convenience of user information management, and ensuring the security of user information and communication.
It is essential that you read and understand this Privacy Policy, which should be reviewed in conjunction with our Terms of Service, Terms of Use, and any other service-related terms and conditions listed on our website. By using our services, you agree to this Privacy Policy. If you do not agree with our policies, you may choose not to use our services. However, we may retain certain information to maintain the ability to contact you or provide services as needed.
Why Will We Collect Your Information
When you use Money Pera's services (for example, registering an account, submitting a loan application, contacting customer service, or other service-related purposes), we need to collect necessary personal information to ensure we provide you with a safe, compliant, and efficient service experience. The specific reasons are as follows:
Carry out core services.
Identity verification: Confirming your identity through information such as your name, date of birth, and government-issued identity documents (e.g., UMID card).
Loan approval: Evaluating your loan eligibility.
Contract execution: Complete the loan disbursement and repayment operations according to the bank account information.
Legal basis: Necessary for the performance of the contract signed with you (Article 12(f) of the Philippine Data Privacy Act).
Legal obligations and risk control.
Anti-fraud and anti-money laundering: Detect abnormal transactions through device information (IP address, device ID), and comply with the Anti-Money Laundering Act (AMLA) and regulatory requirements.
Legal basis: Fulfilling legal obligations (Article 12(e) of the Data Privacy Law) and protecting legitimate rights and interests (Article 12(c)).
Service optimization and user support.
Improve product functionality: Analyze anonymized usage data (such as page click rate).
Customer service response: We will solve your problem through the contact information you provided (phone number, email).
What Personal Information We Collect
In the process of using the service, the platform will collect necessary information in accordance with the regulatory requirements of relevant laws and regulations, and will obtain your consent before acquiring relevant permissions for the first time. All information collection is to provide you with services and ensure your property safety.
Account information: When you register or log in to your account, we will collect your username and mobile phone number information, which will be used for real-name authentication, account management, and providing you with relevant services.
Personal information: Including name, gender, family information, government-issued identity documents, facial information, educational background, and email information.
Contact information: In order to ensure the security of the transaction, you need to fill in the relationship between the contact person and you, the contact person's name and contact information during the application process. Please rest assured that the information provided will be securely encrypted and transmitted to our server (https://h5web.money-pera.com)
Job details: Including company information, work experience, income status, and the industry you belong to.
Financial data: Including the accounts you have submitted, your income status, and your credit record.
Use behavior data: During your use of the service, we will automatically record some behavior data, such as the buttons you click, the pages you browse, and the time you use the service. These data will help us analyze user behavior patterns, so as to provide you with more personalized services and optimize the user experience.
The information accessed after you grant the relevant permissions:
Camera Access: We need to verify your identity information to ensure the security of the loan application. With your permission, we will open the camera to take and upload your ID photo and verify your identity.
Memory Access: In order to provide you with a smooth, uninterrupted experience when using the application, and to ensure the efficient operation of all functions, the application uses memory after you allow it to access it.
Location Access: To ensure transaction security and prevent fraud, the application needs location permissions. We collect your geographic location data after you allow access to location information, to assist in the authentication process. Your location information will only be used for this purpose and will be kept strictly confidential.
Device Information Permissions: To build a more robust anti-fraud system, the application needs to obtain device information permissions. After you allow device information permissions, we will check information such as your device's hardware model and operating system version to ensure the safety of your funds.
Phone Access: In order to provide you with safer and more personalized product recommendations and services, we will access your device information, such as device model, operating system version, and network status (Wi-Fi or mobile data), with your permission.
Storage Permission: In order for you to save and manage files (such as pictures, documents, etc.), we will request access to your device's storage files after obtaining your permission. The content stored on your device will also be securely encrypted and transmitted to our server (https://h5web.money-pera.com).
When Will We Collect Your Information
We will collect your personal information in the following specific scenarios:
When registering and logging in: When you register a new account or log in to an existing account, we will collect your phone number, password, and other information to ensure that you can safely access and use our services.
During the use of the service: When you use our services, we will automatically collect and use information related to the services, such as your click behavior, browsing pages, and the time you use the services, in order to provide you with a personalized service experience and optimize our service quality.
If you use certain functions (such as loan application, identity verification, etc.), we will collect relevant information according to the functional requirements, such as taking and uploading ID photos, geographical location data, etc.
Safety and compliance scenarios: In order to ensure the security and compliance of our services, we may collect your device information, IP address, access time, and other information during your use of our services, which will be used for security monitoring, fraud prevention, and compliance with legal and regulatory requirements.
If you trigger a security alert or abnormal behavior detection, we may collect additional relevant information for investigation and handling.
Customer Service and Support: When you contact our customer service team, we will collect your problem description, contact information, and other relevant information so that we can solve your problem and provide support in a timely manner.
If you communicate with us through online customer service, email, or telephone, we will record the communication content for future reference and follow-up.
How We Use Your Information
We promise to use your personal information only in the following necessary scenarios:
Providing services: In order to provide you with the products or services you have requested, we may use your personal information to process orders, provide customer service, etc.
Personalized experience: By analyzing your usage habits and preferences, we will provide you with personalized recommendations and services to enhance your user experience.
Security guarantee: In order to ensure the safety and stability of our services, we may use your information for security monitoring, risk assessment, and prevention of fraudulent activities.
Compliance and legal obligations: Under the premise of complying with laws and regulations, we may disclose your personal information in accordance with legal requirements or requests from government agencies.
How Long is the Data Retention Period
We keep your data only as long as needed to fulfill our service commitments or meet legal requirements under Philippine law. Here's how we manage data retention across different categories:
Personal and External Data
Personal Information: Stored for 2 years from your last interaction with our services. Erased promptly if you close your account.
Behavioral Insights: Analyzed for 2 years to enhance service quality. Deleted immediately upon account closure.
Third-Party Data: Retained for 2 years to support collaboration needs. Remove fully if your account is closed.
Technical and Device Information
Device Activity Logs:
Active Logs: Kept for 60 days to resolve technical issues. Automatically erased afterward.
Backup Logs: Stored for up to 2 years to prevent fraud and analyze risks. Permanently deleted upon account closure.
Location Information:
Active Logs: Retained for 60 days to improve location-based features. Deleted afterward.
Backup Logs: Kept for up to 2 years for risk management. Erased upon account closure or expiration.
Device Memory Usage:
Active Logs: Monitored for 60 days to optimize performance. Deleted afterward.
Backup Logs: Stored for up to 2 years for fraud detection. Deleted immediately upon account closure.
Legal and Compliance Requirements
Data required for legal compliance (e.g., Anti-Money Laundering regulations, SEC mandates) will be retained for the minimum period specified by authorities, typically 5-7 years. All stored data is strictly managed to ensure legal obligations are met while safeguarding your rights.
Account Closure Process
When you close your account, all personal, behavioral, and third-party data will be permanently erased. Backup records will also be cleared once retention periods expire.
Commitment to Privacy
We prioritize your privacy by retaining data only when necessary and ensuring it is securely managed, analyzed, and deleted in line with legal and ethical standards.
When We Share Your Information
We deeply understand the importance of information sharing, and also recognize our responsibility to protect your privacy. Therefore, we only share your personal information in the following situations:
With your consent: After clearly explaining the purpose, scope, and information of the recipient to you, we will share your information with third parties according to your consent.
Legal requirements: If the law requires us to disclose your information, we will do so in accordance with the law, but we will strictly limit the scope of disclosure to ensure that only necessary information is disclosed.
Protect legitimate rights and interests: When necessary, we may share information with third parties to protect our legitimate rights and interests, such as preventing fraud and maintaining network security.
What Rights Do You Have
As a user, you have the following rights:
Access rights: You have the right to access the personal information we hold about you.
Right to correction: If there are any errors or inaccuracies in your personal information, you have the right to ask us to make corrections.
How We Protect Minors' Privacy
We take the protection of minors' privacy very seriously. We will not intentionally collect personal information from minors under the age of 18. If we find that we have accidentally collected information from minors, we will take immediate measures to delete that information.
How We Update This Privacy Policy
We may update this Privacy Policy as laws and regulations change, our business develops, or technology advances. We will notify you in an appropriate manner and publish the updated Privacy Policy on our website or application. If you continue to use our services, it means you agree to accept the updated Privacy Policy.
How to Contact Us
If you have any questions, comments, or suggestions about this privacy policy or the handling of your personal information, please contact us in the following ways:
Company Name: BHESPREN LENDING CORP.
Email: [email protected]
Mailing address: 80 P. Campos Avenue Zone 4 4114 Dasmarinas